I came across a critical review of Beneficial Bank on a Scam Reporting website – DirtyScam.com, titled ‘Customer Service Availability Is Really Inconvenient’.
DirtyScam allows anonymous submission of complaints from angry consumers and victims of scams. Since the website is hosted offshore (probably in Russia or India), we take this (negative) review against Beneficial Bank with a pinch of salt.
Here is what the review says –
Ive never been to a branch, so this is just a review for Beneficial Bank in general.I have a loan through Beneficial. I spent forever trying to figure out how to create an online account.Every time I tried, Id get an email telling me to call them to complete the process.Eventually, I called them, and they set it up for me.The woman on the phone said, oh, your username is your social and what is your password? Nowhere on the website did it tell me my username was my social security number, and I had never set up an account, so obviously I didnt know my password.She then proceeded to tell me that if I didnt have a Beneficial checking out, it was impossible to make loan payments online, and that it was impossible for them to send me e-bills.Turns out I can make my loan payments online without any problem from my Bank of America checking account, so Im not sure why the customer service rep said that wasnt possible.Still cant get e-bills (or even paper bills), so thats annoying.The other thing that bugs me is that I cant change any of my information online (phone, address).I have to call. Adding to the problem is that you can only call until 6:00pm.Their branches may be fine, but for someone who is used to solely banking online, my experience hasnt been great.I know a lot of people like small, local banks, but their customer service availability is really inconvenient for me and their online banking is not up to par.I dont think Id ever open another account with Beneficial.
In case you don’t already know (assuming you came to this page by Googling ‘Beneficial Bank scam‘, or ‘Beneficial Bank review‘, Beneficial Bank is listed under the category Business on DirtyScam.com.
Here is the rest of the contact information for the sole purpose of identification –
- Address: Chestnut Street Philadelphia PA 19107
- Phone: (215) 864-6017
- Website: http://thebeneficial.com
- Severity of Scam: High [not sure what it means]
- Reported Loss: 3521 $ [unsubstantiated]
- Reported by: Anonymous [obviously]
The entity Beneficial Bank was awarded 1 / 5 Stars based on 1 Reviews.
It is difficult to ascertain whether Beneficial Bank is a Scam, or Legit, based on this single review. In the coming weeks/days, I will try to research deeper into Beneficial Bank, analyze and list more critical reviews and identify a pattern (or lack of) to substantiate the claim mentioned above.
Regardless, until then, we give the benefit of doubt to the reviewer and list Beneficial Bank as someone you need to avoid (for now).
If you have any grievances, complaints, or anonymous tips against Beneficial Bank, please contact us immediately. If you have lost money to Beneficial Bank, together we can work to recover your loss.