I came across a critical review of Best Rate USA on a Scam Reporting website – DirtyScam.com, titled ‘Customer Service’.
DirtyScam allows anonymous submission of complaints from angry consumers and victims of scams. Since the website is hosted offshore (probably in Russia or India), we take this (negative) review against Best Rate USA with a pinch of salt.
Here is what the review says –
We used Best Rate USA to refinance our home in Feb. Our Sales Rep was good. Maybe even above par.He was friendly and helpful. But even he would promise things that he couldnt deliver on.Beyond that, Best Rate USA has been a nightmare to work with.The lady doing the actual loan paperwork to send to underwriting would take 4 or 5 days to respond to the documents we would send her.Often the only response would be “This document is unacceptable. Completely without explanation or tact.We would coax a dialog from her and send new documents. Four or 5 days later, she would respond.Then guess what, our closing date came and went and we werent complete.Now in order to keep our rate, they wanted to make us pay a fee.Our sales rep understood that it was their fault and said that they would cover them..Except that they didnt. His manager denied it.The only reason we didnt walk is because the interest rates had gone up enough that it still made financial sense.Closing completed. We are 5 days away from needing to make our first payment.But to whom? We never received anything in the mail like our Sales Rep said we would.I have repeatedly called the company GMH Mortgage dba BESTRateUSA and left messages requesting a callback.I have emailed their customer service and not received a call back.Guess who benefits if we miss a payment? They do, of course. With stiff penalties for late payments.If this review saves even one person the headaches that weve dealt with, then it will have been worth the time in writing it.
In case you don’t already know (assuming you came to this page by Googling ‘Best Rate USA scam‘, or ‘Best Rate USA review‘, Best Rate USA is listed under the category Business on DirtyScam.com.
Here is the rest of the contact information for the sole purpose of identification –
- Address: Ridge Pike Conshohocken PA 19428
- Phone: (215) 250-7293
- Website: http://bestrateusa.com
- Severity of Scam: High [not sure what it means]
- Reported Loss: 3658 $ [unsubstantiated]
- Reported by: Anonymous [obviously]
The entity Best Rate USA was awarded 1 / 5 Stars based on 2 Reviews.
It is difficult to ascertain whether Best Rate USA is a Scam, or Legit, based on this single review. In the coming weeks/days, I will try to research deeper into Best Rate USA, analyze and list more critical reviews and identify a pattern (or lack of) to substantiate the claim mentioned above.
Regardless, until then, we give the benefit of doubt to the reviewer and list Best Rate USA as someone you need to avoid (for now).
If you have any grievances, complaints, or anonymous tips against Best Rate USA, please contact us immediately. If you have lost money to Best Rate USA, together we can work to recover your loss.