CarMax – Legit or Scam?

I came across a critical review of CarMax on a Scam Reporting website –, titled ‘Unprofessional staff’.

DirtyScam allows anonymous submission of complaints from angry consumers and victims of scams. Since the website is hosted offshore (probably in Russia or India), we take this (negative) review against CarMax with a pinch of salt.

Here is what the review says –


Extremely, and embarrassingly unprofessional staff at CarMax. I called to ask a policy question, and the first man that I spoke with simply hung up on me unceremoniously.I suppose because he didn’t like the nature of my question – although I was polite with him the entirety of our conversation.I called again to ask for a manager to report this employee.The manager, presumably anticipating my call, talked to me in a derogatory, aggressive manner, talking over me and not allowing me explain what just happened to me.These guys are seriously unprofessional. I’ve never seen anything like it.These guys are brutes.I do not recommend this place at all.


In case you don’t already know (assuming you came to this page by Googling ‘CarMax scam‘, or ‘CarMax review‘, CarMax is listed under the category Business on

Here is the rest of the contact information for the sole purpose of identification –

  • Address: John Hawkins Parkway Hoover AL 35244
  • Phone: (205) 985-0556
  • Website:
  • Severity of Scam: High [not sure what it means]
  • Reported Loss: 5220 $ [unsubstantiated]
  • Reported by: Anonymous [obviously]

The entity CarMax was awarded 1 / 5 Stars  based on 3 Reviews.

It is difficult to ascertain whether CarMax is a Scam, or Legit, based on this single review. In the coming weeks/days, I will try to research deeper into CarMax, analyze and list more critical reviews and identify a pattern (or lack of) to substantiate the claim mentioned above.

Regardless, until then, we give the benefit of doubt to the reviewer and list CarMax as someone you need to avoid (for now).

If you have any grievances, complaints, or anonymous tips against CarMax, please contact us immediately. If you have lost money to  CarMax, together we can work to recover your loss.

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