Cocoon Urban Day Spa – Legit or Scam?

I came across a critical review of Cocoon Urban Day Spa on a Scam Reporting website –, titled ‘NOT RESPECT THE GROUPON’.

DirtyScam allows anonymous submission of complaints from angry consumers and victims of scams. Since the website is hosted offshore (probably in Russia or India), we take this (negative) review against Cocoon Urban Day Spa with a pinch of salt.

Here is what the review says –


GROUPON… THEY DID NOT RESPECT THE GROUPON.So, the girl at the front register decided that the original service that was booked was not identical to the treatment on the site…Let’s take a look at the facial services in question: “Voucher for O2 Blast + Dermaplanning + Peel” VS. “O2 Facial + Dermaplanning + Peel”Felt extremely overcharged, ripped-off paying an additional $114 – I am sad I had to argue with the girl at the front the difference between the service Oxygen “blast” in contrast with the Oxygen “facial”. The groupon stated it was an “Oxygen blast”. I am extremely disappointed that I had to pay on top of the voucher. This verbage is something we should not have to read on closer inspection, I find it confusing and not worthy of going back.As far as Cocoon Urban location in SOMA… I am never going back to this office again as long as the girl at the front register cannot respect the services offered in-person; that were confirmed online. She also argued with me on what a “deposit” was when you confirm a booking. Why would anyone use a deposit as a credit. Make sure you mention the groupon upfront or the girl making the transaction will make sure to rip you off. I have never WASTED SO MUCH TIME ARGUING HOW TO HANDLE A DEPOSIT. WHY WOULD YOU CHARGE FOR A DEPOSIT!


In case you don’t already know (assuming you came to this page by Googling ‘Cocoon Urban Day Spa scam‘, or ‘Cocoon Urban Day Spa review‘, Cocoon Urban Day Spa is listed under the category Business on

Here is the rest of the contact information for the sole purpose of identification –

  • Address:
  • Phone: (415) 777-0100
  • Website:
  • Severity of Scam: High [not sure what it means]
  • Reported Loss: 160 $ [unsubstantiated]
  • Reported by: Anonymous [obviously]

The entity Cocoon Urban Day Spa was awarded 2.2 / 5 Stars  based on 10 Reviews.

It is difficult to ascertain whether Cocoon Urban Day Spa is a Scam, or Legit, based on this single review. In the coming weeks/days, I will try to research deeper into Cocoon Urban Day Spa, analyze and list more critical reviews and identify a pattern (or lack of) to substantiate the claim mentioned above.

Regardless, until then, we give the benefit of doubt to the reviewer and list Cocoon Urban Day Spa as someone you need to avoid (for now).

If you have any grievances, complaints, or anonymous tips against Cocoon Urban Day Spa, please contact us immediately. If you have lost money to  Cocoon Urban Day Spa, together we can work to recover your loss.

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