First Hawaiian Bank – Makiki Branch – Legit or Scam?

I came across a critical review of First Hawaiian Bank – Makiki Branch on a Scam Reporting website – DirtyScam.com, titled ‘Customer Service’.

DirtyScam allows anonymous submission of complaints from angry consumers and victims of scams. Since the website is hosted offshore (probably in Russia or India), we take this (negative) review against First Hawaiian Bank – Makiki Branch with a pinch of salt.

Here is what the review says –

First Hawaiian Bank – Makiki Branch is a good bank if you just have your basic checking and savings accounts, otherwise, get ready for a nightmare.My loved one was recently incapacitated and I came in with my durable power of attorney (and healthcare power of attorney) forms so that my family and I could take care of finances on behalf of my loved one.First Hawaiian Bank made photocopies of the DPOA and stated that it was sufficient for me to take care of finances on behalf of my loved one.A month and a few weeks later, I came back to cash out a check on behalf of my loved one, and I was told by the teller that I needed to deposit the check, then withdraw it as cash..I was unable to just cash the check.The teller stated that it would take too much time to search for the DPOA that I had submitted..Seriously, that is NOT customer service and truly an insult to my loved one.Eventually, the teller cashed the check stating that it was a ‘small amount’ (it was a refund check less than $100.00) so it would be an exception this one time.Later, I had requested to speak to the supervisor because I wanted to know why I was unable to just sign and cash a check regardless of the amount.I sat on the side for over half an hour, and eventually had to leave because I had other errands to run.My worry is what will happen when I do handle monies over $100.00 on behalf of my loved one.I do not even know what amount is a ‘small amount’..is it less than $100.00, $80.00..I have no idea and the ‘small amount’ the teller was stating seemed totally arbitrary.Later, I received a call from the branch manager (supervisor?) explaining what had happened, and I requested documentation on the guidelines needed on banking as a representative for my loved one to be mailed to me.I have not yet received any documentation on the power of attorney guidelines for banking and do not know why I submitted my DPOA to the bank when they do not honor it with no clear explanation.I was told that for me to do any banking on behalf of my loved one, I would need to have notary certification (or something like that..I really don’t know because I have no documentation mailed to me yet!).My loved one has banked at FHB since 1985 and yet, this is the type of “customer service” that my family receives.There is another review (Megumi H.) who also had similar issues.She also seems to have gone to another FHB branch and received the same unfriendly, unhelpful service.If you are requiring copies of your monthly bank statements for any reason (insurance claims, Medicare/Medicaid, etc.), it will cost you $2.50 a page.Central Pacific Bank on the other hand, does NOT..and they will stamp and initial any copies of bank statements you request.FHB is a decent bank if you just have your basic checking and savings accounts, but if you require anything further than that, it is totally a nightmare, and FHB does NOT give any clear documentation on what is required when a person needs to take care of finances on behalf of another person.

In case you don’t already know (assuming you came to this page by Googling ‘First Hawaiian Bank – Makiki Branch scam‘, or ‘First Hawaiian Bank – Makiki Branch review‘, First Hawaiian Bank – Makiki Branch is listed under the category Business on DirtyScam.com.

Here is the rest of the contact information for the sole purpose of identification –

• Address: South Beretania Street Honolulu HI 96814
• Phone: (808) 525-8155
• Website: http://locations.fhb.com
• Severity of Scam: High [not sure what it means]
• Reported Loss: 3254 $ [unsubstantiated]
• Reported by: Anonymous [obviously]

The entity First Hawaiian Bank – Makiki Branch was awarded 1 / 5 Stars  based on 3 Reviews.

It is difficult to ascertain whether First Hawaiian Bank – Makiki Branch is a Scam, or Legit, based on this single review. In the coming weeks/days, I will try to research deeper into First Hawaiian Bank – Makiki Branch, analyze and list more critical reviews and identify a pattern (or lack of) to substantiate the claim mentioned above.

Regardless, until then, we give the benefit of doubt to the reviewer and list First Hawaiian Bank – Makiki Branch as someone you need to avoid (for now).

If you have any grievances, complaints, or anonymous tips against First Hawaiian Bank – Makiki Branch, please contact us immediately. If you have lost money to  First Hawaiian Bank – Makiki Branch, together we can work to recover your loss.