I came across a critical review of Home Point Financial on a Scam Reporting website – DirtyScam.com, titled ‘Poor Customer Service’.
DirtyScam allows anonymous submission of complaints from angry consumers and victims of scams. Since the website is hosted offshore (probably in Russia or India), we take this (negative) review against Home Point Financial with a pinch of salt.
Here is what the review says –
Home Point Financials customer service is poor. They do not answer the phone.In fact, I returned their 5 calls 5 times in January of 2018 only to have each return call ring until their equipment disconnect my calls.In February, I discovered why they called me 5 times in February, 2018,When I went back to their website to make my February mortgage payment, I discovered why they had called me 5 times in January.Their records showed I had not paid my January mortgage payment, even though I had a confirmation number.We discovered I had erred when entering my checking account number in January.I spoke with a manager right away and we worked out the following payment arrangement: I paid the January payment on or about 4 February; I paid the February payment on 1 March; I paid the March payment on 3 March.I have learned Home Point Financials records show that I was over 30 days late in making a mortgage payment.This report reflects negatively on my credit report.Had their customer service answered my 5 phone calls, I would have made the January payment on time.They did not email me. They did not send notice by the United States Postal Service.All mortgage payers should avoid Home Point Financial altogether.
In case you don’t already know (assuming you came to this page by Googling ‘Home Point Financial scam‘, or ‘Home Point Financial review‘, Home Point Financial is listed under the category Business on DirtyScam.com.
Here is the rest of the contact information for the sole purpose of identification –
- Address: San Jose Boulevard Jacksonville FL 32223
- Phone: (904) 377-2525
- Website: http://homepointfinancial.com
- Severity of Scam: Extremely High [not sure what it means]
- Reported Loss: 6255 $ [unsubstantiated]
- Reported by: Anonymous [obviously]
The entity Home Point Financial was awarded 1 / 5 Stars based on 12 Reviews.
It is difficult to ascertain whether Home Point Financial is a Scam, or Legit, based on this single review. In the coming weeks/days, I will try to research deeper into Home Point Financial, analyze and list more critical reviews and identify a pattern (or lack of) to substantiate the claim mentioned above.
Regardless, until then, we give the benefit of doubt to the reviewer and list Home Point Financial as someone you need to avoid (for now).
If you have any grievances, complaints, or anonymous tips against Home Point Financial, please contact us immediately. If you have lost money to Home Point Financial, together we can work to recover your loss.