Mattress Firm Cardozo – Legit or Scam?

I came across a critical review of Mattress Firm Cardozo on a Scam Reporting website –, titled ‘I will definitely buy one, however, it will NOT be from this com’.

DirtyScam allows anonymous submission of complaints from angry consumers and victims of scams. Since the website is hosted offshore (probably in Russia or India), we take this (negative) review against Mattress Firm Cardozo with a pinch of salt.

Here is what the review says –


The salespeople at this location do not know their products and the managers in the company are unreachable and unwilling to correct mistakes. Buyer beware! I purchased a bed and base from the U St store and waited 2 weeks for delivery. I have drawers under my bed and I was assured by the salesman that I was purchasing a base that had legs and was raised enough to fit the drawers. When the delivery team arrived, they told me the base needed to be on the floor. After talking with the warehouse and the store, I agreed to remove the drawers and accept the bed, however, the delivery team would not wait for me to remove the drawers and unscrew the rails. I called the store and the salesman told me to call customer service. I called customer service and they told me to call the store. The only thing customer service could do was send an email to a manager and I would be contacted in 24-48 hours; they provided no actual customer service. I requested to talk to a manager and was refused. The delivery team kept asking me if I was refusing delivery, however, they would not wait for me to remove the bed rails so I could accept the delivery. I was stuck with options, the bed base didn’t fit and the deliver team wouldn’t wait for me to make it fit. The warehouse and the store were on the phone almost the entire time and no one would transfer me to a manager or anyone who could help or rectify the mistake. I was sold a product that did not fit even though I asked more than once if the base had space under the bed. I was shown a bed base model that did have space. I even asked if I should purchase a new bed and was told that was unnecessary. No one had any power to correct the mistake at the time of delivery. I wasted an entire day of leave from work and took my bed apart. The salesperson didn’t know or understand the product he sold me and no one I talked to was able to help. After all this trouble, I still do not have a new bed. I will definitely buy one, however, it will NOT be from this company!


In case you don’t already know (assuming you came to this page by Googling ‘Mattress Firm Cardozo scam‘, or ‘Mattress Firm Cardozo review‘, Mattress Firm Cardozo is listed under the category Business on

Here is the rest of the contact information for the sole purpose of identification –

  • Address:
  • Phone: (202) 234-1086
  • Website:
  • Severity of Scam: Extremely Low [not sure what it means]
  • Reported Loss: 196 $ [unsubstantiated]
  • Reported by: Anonymous [obviously]

The entity Mattress Firm Cardozo was awarded 1 / 5 Stars  based on 2 Reviews.

It is difficult to ascertain whether Mattress Firm Cardozo is a Scam, or Legit, based on this single review. In the coming weeks/days, I will try to research deeper into Mattress Firm Cardozo, analyze and list more critical reviews and identify a pattern (or lack of) to substantiate the claim mentioned above.

Regardless, until then, we give the benefit of doubt to the reviewer and list Mattress Firm Cardozo as someone you need to avoid (for now).

If you have any grievances, complaints, or anonymous tips against Mattress Firm Cardozo, please contact us immediately. If you have lost money to  Mattress Firm Cardozo, together we can work to recover your loss.

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