NewRay Moving – Legit or Scam?

I came across a critical review of NewRay Moving on a Scam Reporting website – DirtyScam.com, titled ‘I'll assume the company has no intention of rectifying the situation.’.

DirtyScam allows anonymous submission of complaints from angry consumers and victims of scams. Since the website is hosted offshore (probably in Russia or India), we take this (negative) review against NewRay Moving with a pinch of salt.

Here is what the review says –

I’ll allow the public to decide… see below email trail with NewRay Moving (read from bottom up). This started when I was asked to provide a Dirty Scam reviewUnreal. Horrible customer service.Dear John,Thank you so much for your patience while we look into you feedback. Regarding the packing material , our sales team mentioned that it was not clearly communicated that you will be needing extra boxes. The team however continued to work while someone from the office brought the extra items. I’m sorry about the communication barrier with the other two member, however we try to keep communication through the foreman. However will take your comments into conseridation and train the team on basic communication. Other then the foreman we don’t really english from our helpers based on the nature of the business that we do.We can offer you a discount for your next move or if any of your family members are moving.Thank youMartha—- On Tue, 28 Aug 2018 16:53:16 -0700 john wrote —-Martha, Have not heard back. Was that by intention or is there anything I am missing?ThanksJohnSent from Windows MailFrom: Martha Sent: Friday, August 24, 2018 10:22 AM To: johnDear John,Thank you so much for taking the time to give us feedback. As well as your positive and kind words about Delvert. He is one of our jewels and will surely make sure to reward him.I can totally understand how frustrating it can be to deal with all language barrier from the other team members. I will most certainly address this with the team. If you can please allow me sometime to do some follow up on your complaints and I will get back you by Tuesday.Once again, we are sincerely sorry for all the damage to you items and the stress this causing you.Thank you so much for being open with us and sharing your frustration, we will use this as an opportunity to continue to improve the services we provide to our clients and are willing to work with you to make it right.Best RegardsMartha============ Forwarded message ============From : John O’GradyTo : “Martha”Date : Thu, 23 Aug 2018 17:28:17 -0700Subject : Re: NewRay Moving Services for Tomorrow============ Forwarded message ============Martha,Thank you for asking. So, some feedback.The head guy, Delfort or delford was awesome and a saint. He deserves a bonus or son from the company. Do everything you can to recognize his performance and dedication.The two non English speaking individuals you put on his team, while courteous and careful, slowed the operation by an hour at the very least… closer to two. The inability to discern basic instructions regarding simple location of items was frustrating at the very least.Additionally, the truck showed up with no boxes or packing material other than blankets and shrink wrap. That added at least thirty minutes to the job perhaps up to an hour.So, as a customer paying by the hour I’m less than pleased. I paid at least 2hrs more than was necessary.I’ll await yours or the company’s response before going on Dirty Scam and other sites.Again, thank you for asking.Thank in advance for you reply.I’ll wait until Monday close of business. If I have not heard back by then I’ll assume the company has no intention of rectifying the situation.

In case you don’t already know (assuming you came to this page by Googling ‘NewRay Moving scam‘, or ‘NewRay Moving review‘, NewRay Moving is listed under the category Business on DirtyScam.com.

Here is the rest of the contact information for the sole purpose of identification –

• Address: Dorr Avenue Fairfax VA 22031
• Phone: (855) 855-1815
• Website: http://landing.newraymove.com
• Severity of Scam: Extremely Low [not sure what it means]
• Reported Loss: 200 $ [unsubstantiated]
• Reported by: Anonymous [obviously]

The entity NewRay Moving was awarded 1 / 5 Stars  based on 1 Reviews.

It is difficult to ascertain whether NewRay Moving is a Scam, or Legit, based on this single review. In the coming weeks/days, I will try to research deeper into NewRay Moving, analyze and list more critical reviews and identify a pattern (or lack of) to substantiate the claim mentioned above.

Regardless, until then, we give the benefit of doubt to the reviewer and list NewRay Moving as someone you need to avoid (for now).

If you have any grievances, complaints, or anonymous tips against NewRay Moving, please contact us immediately. If you have lost money to  NewRay Moving, together we can work to recover your loss.